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Privacy Policy

Last updated: 4 May 2026

1. Who we are

Wonder Mum Cleaning is an eco-friendly home cleaning service based in Peacehaven, East Sussex. We provide professional cleaning services to residential clients in Peacehaven, Brighton, Lewes, and the surrounding areas. We are the 'data controller' of the personal information you provide to us.

2. What data we collect

We may collect the following information:

  • Personal identifiers including your full name, phone number, and email. Your residential location and postcode for logistical planning. Specific details regarding your property to ensure tailored eco-cleaning. Any extra data submitted via our digital contact forms.

3. How we collect your data

Most of the personal information we process is provided to us directly by you when you:

  • Fill in the enquiry form on our website.
  • Contact us via email, phone, or social media.
  • Book one of our cleaning services.

4. How we use your data

We use your information to:

  • Respond to your enquiries and provide quotes.
  • Schedule and perform cleaning services at your property.
  • Process payments and manage your account.
  • Send you service updates or essential business communications.
  • Comply with our legal and accounting obligations.

5. Lawful bases for using your data

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

  • Contractual obligation: We need your data to fulfill our cleaning service agreement with you.
  • Legitimate interests: To provide excellent customer service and manage our local business effectively.
  • Legal obligation: Where we are required to keep records for tax or insurance purposes.

6. How long we keep your data

We keep enquiry details only as long as needed to respond and follow up, usually up to 12 months. If you become a customer, we may keep booking, invoice and payment-related records for up to 6–7 years where required for tax, accounting, insurance or legal reasons.

7. Who we share your data with

We do not sell your data. We only share information with:

  • Our trusted cleaning staff (only information necessary to perform the clean).
  • Service providers who assist our business operations (e.g., payment processors or website hosts).
  • Law enforcement or regulatory bodies if required by law.

8. Where your data is stored and how it is kept secure

Your data is stored securely on protected digital devices and within secure cloud-based systems. We take all reasonable steps to protect your information from unauthorised access or disclosure.

9. Your rights

  • Access: You can ask for copies of your personal information.
  • Rectification: You can ask us to correct information you think is inaccurate.
  • Erasure: You can ask us to delete your personal information in certain circumstances.
  • Restriction: You can ask us to limit the processing of your data.

10. How to contact us

If you have any questions about this privacy notice or our data practices, please contact us at hello@wondermumcleaning.co.uk or through the enquiry form on our website.

11. How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at hello@wondermumcleaning.co.uk. You can also complain to the Information Commissioner's Office (ICO) if you are unhappy with how we have used your data.

12. Changes to this notice

We may update this privacy notice from time to time. Any changes will be posted on this page with an updated 'Last updated' date.

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